Returns Policy

Thank you for shopping at Zilpah Tart Active online, we hope you love your purchase. However, if you’re not 100% happy with the product that you have purchased on-line, Zilpah Tart Active will happily provide you with a credit note to exchange, providing the following Online Return Policy Conditions have been met;

 

  1. The items are returned within 21 days of the date shown on the tax invoice.
  2. Items must be in new and original condition as purchased, with all labels/tickets attached.
  3. Your Tax Invoice must be provided as proof of purchase.

 

Please note:  It is the customer’s responsibility to pay all freight charges to return the item and to receive an exchanged item.  The goods are your responsibility until they are returned to Zilpah Tart Active, although not required it is suggested you insure returns, as we are not responsible for items lost in transit.

 

Please allow 3-7 working days for your return to be processed.

 

A refund is only issued if the item has a manufacture fault.   Upon receipt of your package, all returned items will be inspected before a refund is issued. If the item is not found faulty upon inspection the item will be returned at the customers cost.

 

You will receive your refund within 7 business days of the return being received and you will be informed via email address when this transaction is complete.

 

Postage is not refunded/added to credit.